FREQUENTLY ASKED QUESTIONS - KNOW BEFORE YOU GO

Where can I find the rental agreement?

To secure and confirm your reservation, download this rental agreement form and send in your payment due (25% for cabins, 100% for campgrounds) to our mailing address on the form.

Can I pay by cash or check?

Yes! To reserve a cabin or campsite simply message us on this webpage with the details of your reservation request. Once your request is received we will send you an email confirmation with a quote for the rental fee. To secure and confirm your reservation, download this rental agreement form and send in your payment due to our mailing address on the form. Once received, we will email you a final reservation confirmation.

Is there a security deposit?

The resort requires either a credit card on file (no holds will be placed on the card) or a $200 security deposit for the event damage is incurred during your stay. More information can be found on the rental agreement.

What are Check-In/Check-Out procedures?

Check-In and Check-Out times: Check-in is 3:00pm and check-out is 9:00am. An additional night’s stay will be charged for late check-outs unless approved prior. The resort will make every effort to personalize our guests' stays if provided ETA information at time of reservation. Early check-ins and late checkout requests may be made through the owners only and are subject to determination based on resort occupancy.

Check-In Procedures: Check in is 3pm. If you arrive earlier you are welcome to hang out in the North Twin Lodge Room in the gray building (bathroom available) or to utilize the resort’s outdoor facilities. Upon arrival check in at the resort desk at the rec hall (gray building to register, verify the number in your party, and pay the remaining balance of your rental fee. If a credit card is not yet on file you will be asked to provide one (see Damage Protection Policy below). If you have reserved a cabin you will receive a key at this time.

Check-out Procedures: Upon departure guests are required to leave the resort in the same general condition as it was when they arrived. Below are checkout procedures for the property:

  • Wash and return all dishes to their appropriate cabinets
  • Empty out the fridge, freezer, and coffee maker
  • Place all used towels in the bathtub
  • Remove all sheets and bedding and place on the floor – leave the mattress protector pad
  • If checking out during the winter, return all thermostats to 55 degrees
  • Remove all trash and recycling from the cabin or campsite, there are designated dumpsters for each available on the driveway out of the property
  • Extinguish all fires and cleans trash out of fire ring
  • For cabin guests, lock the unit and return your key to at the main office in the gray building upon departure and complete check-out

Do you offer group rates for clubs?

For clubs (i.e. snowmobile and fishing clubs) looking for group rates, we offer $30 per person per night rates. Call the resort at 715-545-3474 for more information and to book your group.

  • For all two and three bedroom cabins, studio units excluded.
  • Offer available during Mid and Low Seasons (mid-August through mid-June). Major holidays not available for club reservations (Christmas, New Years, Memorial Day, and Labor Day)
  • Valid with minimum of four cabins booked.
  • Each cabin must have at least four people per 2-bedroom cabin or six people per 3-bedroom cabin for rate to apply. 
  • You will not be charged an additional per person per night fee for any additional people per 2 or 3 bedroom (capacity 6 or 8 persons respectively).
  • If your group has an odd number of people and cannot fill the last cabin to minimum capacity per this special you will not be charged for the minimum number of people for that cabin and instead charged the $30 per person per night for that unit.

Do you have boat slips available for guests?

Our resort does have its own boat launch, and each cabin comes with its own boat slip. If you choose to bring your own boat for the campgrounds or a second boat for a cabin, a $20.00/day or $100.00/week fee for launch and slip rental is required. We have a few slips available on a first-come first-serve basis. Give us a call at 715-545-3474 to reserve and extra slip. 

What is Check-In/Check-Out Day for High Season?

Right now it is staying on Saturdays for weekly rentals in the Summer. Due to the availability of cleaning staff in high season, POV Resort is looking at moving check-in/check-out day for weekly rentals during high summer season to be Sunday in future years. If we do move it, we will be sure to give at least a year in advance warning.

Where can I buy groceries and sundries?

New to the resort is an on-site general store with bait, sundries, pantry items, frozen foods, and beer/wine/liquor sales. For your shopping convenience, Pick-n-Save and Trigs Grocery Stores are located in Eagle River, about only a fifteen minute drive from the resort.

Where can I buy bait and sports gear?

New to the resort is an on-site general store with bait and some fishing gear (line, tackle, etc.). For your shopping convenience, Eagle Sports Center, Rick Krueger's Guide Service, and Guides Choice Pro Shop all have fishing gear and are located in Eagle River, about only a fifteen minute drive from the resort. Also in Eagle River is Wildwood Outdoors Adventure store with watercraft gear. 

Is the resort RV friendly?

Yes - with some caveats. We have purposely kept our campsites rustic as to minimize disturbing the woods as well as neighboring campers (generator noise). We allow for small campers under 24' or less to keep the aesthetics of the campgrounds quiet and nature-oriented as well as the lack of turnaround possible for most camp sites. Some sites have electric hookups. Generators will not be allowed to keep the sound to a minimum for all guests of the campgrounds.

Is the resort snowmobile friendly?

Absolutely. We have two well-groomed trails off North Twin Lake - the Conover Phelps Trail (7.6 miles) and the Phelps Snowmobile Club Trails (40+ miles). We are working to be directly on the trails for the 2020 Snowmobile Season. Guests are encouraged to bring their own snowmobiles or have delivered (concierge service provided through the resort via a third party) a snowmobile rental to the property - no fuss no muss! We do ask all snowmobiles stay on driveways, are parked in designated areas, and keep to a 5mph speed limit.  

Visit our snowmobile page for more info.

Can I rent a snowmobile, bike, or ATV?

You betcha. We have developed relationships with third-party rental companies to reserve and deliver a wide-array of additional toys for you to play with. Contact us for more information.

Winter Rentals

For snowshoe and ski rentals, we recommend Eagle Sports Center in nearby Eagle River.

For snowmobile rentals, we recommend Trackside or the Toy Shop, both in Eagle River. Both will deliver to the resort for a fee. 

Where can I buy a fishing license?

The closest location you can buy a fishing license is at the Phelps Convenience Center. Visit here for more information on what they offer. 

Where can I clean fish?

The resort has a fish cleaning hut near the lake for guests' use. There is no fishing cleaning allowed within any of the cabins. Fish are to be disposed at the fish cleaning station – see instructions.

Does POV Resort have TV?

Yes - there are TVs connected to satellite service in each cabin, the Kids' Clubhouse, and the North Twin Lodge Room (formerly rec room).

Does POV Resort have internet?

We do have high-speed wifi available in the main area of the resort grounds around the cabins. That being said, the resort is about relaxing and enjoying the Northwoods - so some IP addresses and websites may not be available. The password is posted in each cabin, the North Twin Lodge Room, and at various other locations around the resort.

Does POV Resort sell gasoline?

Yes we do sell gasoline down by the lake for snowmobiles and boats. We typically sell it for a dollar higher than gas stations to help cover insurance, etc. Visit the General Store for purchase.

Does POV Resort have firewood?

All our cabins and campsites have fire rings and there is firewood for sale at our office. Each cabin receives a complimentary bundle of firewood upon check-in. We enforce all local burn bans, and only local firewood is to be used.

Can I bring a snowmobile, UTV, ATV, or trailer?

Snowmobiles, UTVs, and ATVs are welcome on the property as long as they drive on designated driveways and paths. They are to be parked in designated areas to both protect the grounds as well as the septic system. Trailers are also welcome to the property and may be parked in designated parking areas. 

Does POV Resort allow smoking?

Yes, but only outdoors. For the main cabin/resort area by the lake it is only allowed in designated areas. There is no smoking allowed in any cabins of ANY kind. Smoking is only allowed in designated areas on the property, and we kindly ask that all cigarette butts are disposed of in the trash.

How do I rent a boat or ice fishing shack?

Rent a boat or ice fishing shack by sending an booking inquiry through our rental page. Will will confirm the reservation as soon as possible. Once confirmed, payment will be due within 7 business days in full. 

Are pets allowed?

Yes -  we allow pre-approved dogs between Labor Day and Memorial Day in some cabins and some campsites. Please visit our full Pet Policy by clicking here for more information. 

Are there docks available? 

Yes! We offer docks for guests wanting to bring their own boats. Each cabin is assigned a boat slip, and there are several more slips available on a first-come, first-serve basis for a nominal fee (check out a slip via phone or at the Main Office). We also allow the general public to pull up to the resort - although this is based on availability. 

What should I bring?

Kitchens:

  • Paper plates
  • Napkins
  • Plastic wrap and aluminum foil
  • Coffee grounds
  • Sugar and spices
  • Salt and pepper
  • Food and beverages (or buy them at our General Store)
  • Special appliances — blender, mixer, etc.
  • Specialty baking items — cupcake tins, casserole dishes, etc.

Bathrooms:

  • Curling iron, etc
  • All personal toiletry items

Outdoors:

  • Picnic tablecloths
  • Charcoal and lighter fluid
  • Citronella candles
  • Mosquito repellant
  • Beach towels
  • Beach toys
  • Lawn games
  • Fishing equipment and bait
  • Boating accessories

For your shopping convenience, Pick-n-Save and Trigs Grocery Stores are located in Eagle River, about only a fifteen minute drive from the resort.

What do the cabins come with?

Kitchens:

  • Conventional four-burner stove/oven
  • Microwave oven
  • Upright refrigerator/freezer
  • Dinnerware
  • Glassware
  • Flatware
  • Utensils (ie spoons, spatulas)
  • Mixing bowls & cutting boards
  • Pots and pans
  • Coffee maker
  • Toaster
  • Crock pot (check-out at desk)
  • Blenders (check-out at desk) 
  • Trash bags
  • Disposable cutting boards
  • Dish soap and scouring powder
  • Scrubbers
  • Paper towel
  • Linens — dishcloths and towels (for indoor use only)

Bedrooms include:

  • Linens, blankets, pillows and comforter
  • Sleeper sofa linens and cribs available upon request. Please let us know in advance.

Bathrooms include:

  • Floor mats
  • Linens – facecloths and body towels
  • Hair dryer
  • Hand soap
  • Toilet paper
  • Trash bags

Outdoor items include:

  • Picnic tables & porch chairs
  • Gas grills (gas included)
  • Access to general use smoker
  • Grill utensils
  • Firepit seating
  • First bundle of wood and fire starters free
  • Basketball and volleyball courts
  • Beach & camp fire areas
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

Access to the following facilities:

  • The General Store (on-site)
  • Kids' Clubhouse with board and arcade games, tv, and books
  • North Twin Lodge Room (same building as general store) with pool table, tv, games, books, lounge furniture
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

What do the tent campsites come with?

Outdoor items include:

  • Picnic tables
  • Weber charcoal grill 
  • Camp fire area and fire pit
  • First bundle of wood and fire starters free
  • Basketball and volleyball courts
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

Access to the following facilities:

  • Bathhouse/Toilet Facility (toilets, sinks, showers)
  • The General Store
  • Kids' Clubhouse with board and arcade games, tv, and books
  • North Twin Lodge Room (same building as general store) with pool table, tv, games, books, lounge furniture
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

What do the yurts come with?

Indoor items include:

  • Queen bed (including linens, blankets, pillows and comforter)
  • Futon (including linens, blankets, pillows and comforter)
  • Chairs & table
  • Rugs
  • Battery-powered lights

Outdoor items include:

  • Gas grill (including tank) & grill utensils
  • Picnic tables
  • Rocking chairs/deck
  • Camp fire area and fire pit
  • First bundle of wood and fire starters free
  • Basketball and volleyball courts
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

Access to the following facilities:

  • Bathhouse/Toilet Facility (toilets, sinks, showers)
  • The General Store
  • Kids' Clubhouse with board and arcade games, tv, and books
  • North Twin Lodge Room (same building as general store) with pool table, tv, games, books, lounge furniture
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles
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