FREQUENTLY ASKED QUESTIONS - KNOW BEFORE YOU GO

Where can I find the rental agreement?

To secure and confirm your reservation, download this rental agreement form and send in your payment due (25% for cabins, 100% for campgrounds) to our mailing address on the form.

Can I pay by cash or check?

Yes! To reserve a cabin or campsite simply message us on this webpage with the details of your reservation request. Once your request is received we will send you an email confirmation with a quote for the rental fee. To secure and confirm your reservation, download this rental agreement form and send in your payment due to our mailing address on the form. Once received, we will email you a final reservation confirmation.

Is there a security deposit?

The resort requires either a credit card on file (no holds will be placed on the card) or a $200 security deposit for the event damage is incurred during your stay. More information can be found on the rental agreement.

What is POV's policy for annual returning stays?

For guests looking to reserve the same cabin for the same dates annually, moving forward POV Resort will hold the cabin or campsite for 30 days after guests check out. To secure the future year's reservation we ask for the same 25% down payment. For guests booking within the sixty days post-check out we will offer a 10% discount for 2020 and beyond.

What are Check-In/Check-Out procedures?

Check-In and Check-Out times: Check-in is 3:00pm and check-out is 9:00am. An additional night’s stay will be charged for late check-outs unless approved prior. The resort will make every effort to personalize our guests' stays if provided ETA information at time of reservation. Early check-ins and late checkout requests may be made through the owners only and are subject to determination based on resort occupancy.

Check-In Procedures: Check in is a firm 3pm. You may unload your car at your unit only if a clear path is kept open for cleaning staff. If you arrive earlier you are welcome to hang out in the North Twin Lodge Room in the gray building (bathroom available) or to utilize the resort’s outdoor facilities. Upon arrival check in at the resort desk at the rec hall (gray building to register, verify the number in your party, and pay the remaining balance of your rental fee). If a credit card is not yet on file you will be asked to provide one (see Damage Protection Policy below). If you have reserved a cabin you will receive a key at this time.

Check-out Procedures: Upon departure guests are required to leave the resort in the same general condition as it was when they arrived. Below are checkout procedures for the property:

  • Wash and return all dishes to their appropriate cabinets
  • Empty out the fridge, freezer, and coffee maker
  • Place all used towels in the bathtub
  • Remove all sheets and bedding and place on the floor – leave the mattress protector pad
  • If checking out during the winter, return all thermostats to 55 degrees
  • Remove all trash and recycling from the cabin or campsite, there are designated dumpsters for each available on the driveway out of the property
  • Extinguish all fires and cleans trash out of fire ring
  • For cabin guests, lock the unit and return your key to the key drop box the main office in the gray building upon departure and complete check-out

Do you offer group rates for clubs?

For clubs (i.e. snowmobile and fishing clubs) looking for group rates, we offer special rates that is equal to about $30 per person per night or less. Call the resort at 715-545-3474 for more information and to book your group today.

  • Group is responsible for assigning beds, cabins, dates of guests' stay if extended beyond block of dates, etc.
  • Special rate possible with minimum of 4 cabins booked.
  • For a 2-Bedroom Cabin, Special Rate is $95 flat fee for up to four people.
  • For a 2-Bedroom Cabin, Special Rate is $120 flat fee for up to six people.
  • For a 3-Bedroom Cabin, Special Rate is $160 flat fee for up to eight people.
  • Offer available during Mid and Low Seasons (mid-August through mid-June). Major holidays not available for club reservations (Christmas, New Years, Memorial Day, and Labor Day)
  • Group rate applies to block dates reserved. If anyone in the group wants to stay additional nights same rate can apply but guests need to book directly with the resort and relay they are with the group.

Does the Resort have minimum night stays?

Yes - during Low and Mid seasons (mid-August through mid-June) we have a two-night minimum stay. During High Season (mid-June through mid-August) we have a seven night minimum stay. For stays less than these amounts the duration must be approved by ownership and incur an extra fee (nominal).

Where can I buy groceries and sundries?

New to the resort is an on-site general store with bait, sundries, pantry items, frozen foods, and beer/wine/liquor sales. For your shopping convenience, Pick-n-Save and Trigs Grocery Stores are located in Eagle River, about only a fifteen minute drive from the resort.

Do you have boat slips available for guests?

Our resort does have its own boat launch, and each cabin comes with its own boat slip (assigned at check-in). If you choose to bring your own boat for the campgrounds or a second boat for a cabin, a $20.00/day fee for launch and slip rental is required. We have a few slips available on a first-come first-serve basis. Give us a call at 715-545-3474 to reserve and extra slip.

Are there docks available?

Yes! We offer docks for guests wanting to bring their own boats. Each cabin is assigned a boat slip, and there are several more slips available on a first-come, first-serve basis for a nominal fee (check out a slip via phone or at the Main Office). We also allow the general public to pull up to the resort - although this is based on availability.

Where can I buy bait and sports gear?

New to the resort is an on-site general store with bait and some fishing gear (line, tackle, etc.).

For your shopping convenience, Eagle Sports Center, Rick Krueger's Guide Service, and Guides Choice Pro Shop all have fishing gear and are located in Eagle River, about only a fifteen minute drive from the resort. Also in Eagle River is Wildwood Outdoors Adventure store with watercraft gear. 

Do the campgrounds have electricity?

Yes - with some caveats. We do have new Power Stations available for campsites as an add on to your rental fee through the checkout process (see https://www.youtube.com/watch?v=6ulgaxpIJ9g&feature=youtu.be) for more info. These Power Stations can charge cell phones, laptops, small fans, etc. We are serious about the glam in camping at POV. 

Is the resort RV friendly?

Yes - with some caveats. We have purposely kept our campsites rustic as to minimize disturbing the woods as well as neighboring camping groups (ie loud generator noise). We allow for small campers under 24' or less to keep the aesthetics of the campgrounds quiet and nature-oriented as well as the lack of turnaround possible for most camp sites. Some sites have electric hookups (tent site 13 and luxury tent site 14). Generators are only allowed if they have silent technology to keep the sound to a minimum for all guests of the campgrounds.

Is the resort snowmobile friendly?

Absolutely. We have two well-groomed trails off North Twin Lake - the Conover Phelps Trail (7.6 miles) and the Phelps Snowmobile Club Trails (40+ miles). We are working to be directly on the trails for the 2020 Snowmobile Season. Guests are encouraged to bring their own snowmobiles or have delivered (concierge service provided through the resort via a third party) a snowmobile rental to the property - no fuss no muss! We do ask all snowmobiles stay on driveways, are parked in designated areas, and keep to a 5mph speed limit.  

Visit our snowmobile page for more info.

Can I rent a snowmobile, bike, or ATV?

You betcha. We have developed relationships with third-party rental companies to reserve and deliver a wide-array of additional toys for you to play with. Contact us for more information.

Winter Rentals

For snowshoe and ski rentals, we recommend Eagle Sports Center in nearby Eagle River.

For snowmobile rentals, we recommend Trackside or the Toy Shop, both in Eagle River. Both will deliver to the resort for a fee. 

Where can I buy a fishing license?

The closest location you can buy a fishing license is at the Phelps Convenience Center. Visit here for more information on what they offer. 

Where can I clean fish?

The resort has a fish cleaning hut near the lake for guests' use. There is no fishing cleaning allowed within any of the cabins. Fish are to be disposed at the fish cleaning station – see instructions.

Does POV Resort have TV?

Yes - there are TVs connected to satellite service in each cabin, the Kids' Clubhouse, and the North Twin Lodge Room (formerly rec room). Rokus are also available for check-out at the main desk to watch streaming tv from your personal accounts (ie Netflix).

Does POV Resort have internet?

We do have high-speed wifi available in the main area of the resort grounds around the cabins. That being said, the resort is about relaxing and enjoying the Northwoods - so some IP addresses and websites may not be available. The password is posted in each cabin, the North Twin Lodge Room, and at various other locations around the resort.

Does POV Resort sell gasoline?

Yes we do sell gasoline down by the lake for snowmobiles and boats. We typically sell it for a dollar higher than gas stations to help cover insurance, etc. Visit the General Store for purchase.

Does POV Resort have firewood?

All our cabins and campsites have fire rings and there is firewood for sale at our office. Each cabin receives a complimentary bundle of firewood upon check-in. We enforce all local burn bans, and only local firewood is to be used.

Can I bring a snowmobile, UTV, ATV, or trailer?

Snowmobiles, UTVs, and ATVs are welcome on the property as long as they drive on designated driveways and paths. They are to be parked in designated areas to both protect the grounds as well as the septic system. Trailers are also welcome to the property and may be parked in designated parking areas. 

Does POV Resort allow smoking?

Yes, but only outdoors. For the main cabin/resort area by the lake it is only allowed in designated areas. There is no smoking allowed in any cabins of ANY kind. Smoking is only allowed in designated areas on the property, and we kindly ask that all cigarette butts are disposed of in the trash.

How do I rent a boat or ice fishing shack?

Rent a boat or ice fishing shack by sending an booking inquiry through our rental page. Will will confirm the reservation as soon as possible. Once confirmed, payment will be due within 7 business days in full. 

Are pets allowed?

Yes -  we allow pre-approved dogs between Labor Day and Memorial Day in some cabins. Dogs are not allowed in the campgrounds to keep noise to a minimum for all guests. Please visit our full Pet Policy by clicking here for more information.

What do the tent campsites come with?

Outdoor items include:

  • Picnic tables
  • Weber charcoal grill 
  • Camp fire area and fire pit
  • First bundle of wood and fire starters free
  • Basketball and volleyball courts
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

Access to the following facilities:

  • Bathhouse/Toilet Facility (toilets, sinks, showers)
  • The General Store
  • Kids' Clubhouse with board and arcade games, tv, and books
  • North Twin Lodge Room (same building as general store) with pool table, tv, games, books, lounge furniture
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

What do the yurts come with?

Indoor items include:

  • Queen bed (including linens, blankets, pillows and comforter)
  • Futon (including linens, blankets, pillows and comforter)
  • Chairs & table
  • Rugs
  • Battery-powered lights

Outdoor items include:

  • Gas grill (including tank) & grill utensils
  • Picnic tables
  • Rocking chairs/deck
  • Camp fire area and fire pit
  • First bundle of wood and fire starters free
  • Basketball and volleyball courts
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles

Access to the following facilities:

  • Bathhouse/Toilet Facility (toilets, sinks, showers)
  • The General Store
  • Kids' Clubhouse with board and arcade games, tv, and books
  • North Twin Lodge Room (same building as general store) with pool table, tv, games, books, lounge furniture
  • Canoes, kayaks, paddleboards, water bikes, life jackets, cushions, and paddles
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