We get that we are stewards of this place that means so much to so many. While most of our guests come year after year and we've gotten nearly all 5-Star reviews - we don't take this for granted. However, we feel it is important to set expectations ahead of time to make sure POV Resort is the right fit for you!
SECURING YOUR RESERVATION
1. AUTO-PAYMENT: If you do nothing, your original card on file will be charged on the scheduled payment date and you will be emailed a receipt.
2. CHECK: You are always welcome and encouraged to send in a check before the scheduled due date as well - do let us know if you are so that we may keep an eye out for it and disable the auto-payment method mentioned above.
3. ALTERNATE CARD: You may use the link in the email you'll receive to pay with a different card.
Finally, if you add any "add-ons" to your reservation the deposit for those add-on's will be charged at that time with the remainder due upon the payment schedule originally set. If you need to talk through anything prior to booking, please call, text, or email us to touch base.
CANCELLATION POLICY AND REFUNDS
The cancellation policy you booked with can be found with your confirmation email you received when you paid your deposit. We know that plans can go astray. However, we rely primarily on advance reservations and cancellations cannot always be filled. No refunds due to change of plans or early departures. All guests are financially responsible for the entire booking once your reservation has been made. All cancellations must be made within these time frames or you will be charged the additional balance due. The renter agrees that he/she will not claim any charge backs or credits from his/her credit card company for any fees charged to his/her credit card, including but not limited to deposit, rental, or additional damage fees. We will make every effort to find new renters for the unit.
So to be fair to all concerned, our current policy is as follows:
We recognize extenuating circumstances occur – if a cancellation occurs within a two week time frame of your stay due to either inclement weather (flood, snowstorm, or bitter cold of ~0 degrees high) or a family emergency you may apply your deposit to a future visit. This will be reviewed on a case by case basis.
In lieu of a security deposit or a hold on your credit card for a damage deposit, the resort now also requires all guests to have a credit card on file for the event damage is incurred during your stay. Your credit card information is kept confidential and secure and stored in the resort’s secure, online card processing company – Stripe. In the event property is damaged or missing, payments to your card are processed only after post-checkout. For furniture and kitchen items a fee will be assessed based on the extent of the damage. Guests will be notified via email of damage documented.
Situations arise from time to time, and we reserve the right to provide alternate accommodations for any reason that are of equal or greater value to your reservation - if this ever occurs we will provide notification in writing for your records.
MINIMUM RENTAL AGE
Minimum age to rent a cabin is 21 years and the person who books the resort must stay for the entire rental period. Sub-letting or parents renting for their children under age is NOT allowed. Minimum Age required to rent a campsite is 18 years and the person who makes the reservation must stay for the entire rental period.
CHECK-IN AND CHECK-OUT TIMES
Summer check-in is a firm 3pm and check-out is 9am for cabins and 3pm and 11am for campgrounds unless arranged prior with owners. The remainder of the year it is flexible with coordination with POV ownership.
Still a firm 3pm at the earliest unless arranged prior with owners. Now, more than ever, we need the time to deep clean each unit prior to check-in. If you arrive earlier you are welcome to utilize the resort’s outdoor facilities.
Upon departure guests are required to leave the resort in the same general condition as it was when they arrived. Below are checkout procedures:
We are only a dog-friendly resort between the end of August and mid-June(not summer) - in Cabins 1, 3, 10, and 11 during that time frame. We have a $10/day per dog fee; pets must be on a leash outside cabins at all times and crated inside when left alone. NO DOGS are allowed in the campgrounds (keeping sound down) or the beach (for kids).
Aggressive pets are not welcome.
We charge a $10/day fee per pet. This fee does not cover damage caused by your dog.
There is a $50 fee for not cleaning up after your dog (this includes pet hair remaining on furniture post-checkout). ANY damage, including significant hair on furniture or bedding, will be subject to additional charges. Each dog-friendly unit is furnished with cleaning supplies to clean up after them including a vacuum, floor mop, and broom. Sheets to cover the couches and futons are available upon request. If any damages are incurred from dogs’ behavior, owners will be required to pay for them with the credit card on file at the office.
We also ask dog owners to observe the following:
We cater to families and strive to provide an upscale family vacation rental experience. Renters agree to abide by our resort rules that are provided to you upon arrival.
Maximum Occupancy: The number of persons occupying your shall not exceed the number stated on your reservation. If additional persons are added after your reservation is secured you MUST inform us upon arrival and charges will be added as necessary. Guests may be subject to cancellation/penalties if numbers exceed confirmed occupants listed. This is a violation of the rental agreement.
Bunk Bed Room Capacity: Due to current occupancy and airspace state health regulations (WI ATCP 72.14), only three adults are allowed to sleep in the bedrooms with two sets of bunk beds. This applies to every unit with bunk beds within the resort. However, bedrooms with two bunk beds are sized to sleep four children under the age of 12 or have two children and one adult sleep safely.
Winter Advisory: The resort does its best to keep the grounds maintained during winter months. However, it does snow quite a bit and a plow service is not always available at a moment’s notice. We recommend guests recognize weather conditions are outside of our control and to drive vehicles with good tires (not bald) as well as vehicles with all-wheel or 4-wheel drive. If contractors (ie for plowing) need to be hired to help with guest vehicles with inadequate tires, etc., the charges will be incurred by the guest.
Watercraft: All non-motorized watercraft on the lake (canoes, kayaks, paddleboards, paddle boats) are available for guests to use for free at their own risk. Per state regulations guests are to wear life jackets, which are provided also at no-charge in the benches down at the beach. Guests are asked to return all watercraft to the staging area of the rack after use.
Boat Slip: One boat slip is provided per cabin as a part of the rental fee. Additional boat slips are available for a $10 daily fee on a first-come-first-serve reservation basis. Docks are available (installed and removed) as weather and staff time permits between approximately early May to late October.
Use of Grounds: All guests use the grounds and amenities at your own risk. This includes the beach and swimming area, which is un-guarded.
Visitor Policy: Visitors are welcome between 8am and 6pm. Every guest of POV Resort may have one visitor, but they must register upon arrival at the office. If visitors do not follow the guidelines of the resort they may be asked to leave.
Quiet Hours: Resort quiet hour is from 10:00pm to 8:00am. This means no loud noises after 10pm. All music must be completely turned off.
Alcohol: Alcohol consumption on the property is allowed with moderation only. We are a family oriented, peaceful resort, catering to those that want an enjoyable vacation experience.
Smoking: There is no smoking allowed in any cabins of ANY kind. Smoking is only allowed in designated areas on the property, and we kindly ask that all cigarette butts are disposed of in the trash.
Fish Cleaning: There is no fishing cleaning allowed within any of the cabins. Fish are to be disposed at the fish cleaning station – see instructions.
Snowmobiles, UTVs, ATVs: Snowmobiles, UTVs, and ATVs are welcome on the property as long as they drive on designated driveways and paths. They are to be parked in designated areas to both protect the grounds as well as the septic system. There is a 5mph speed limit on the grounds.
Trailers: Trailers are also welcome to the property and may be parked in designated parking areas.
Towels: In an effort to make the resort as easy and as inclusive as possible for guests (so less packing!) resort owners provide kitchen and bath linens and towels for INDOOR use only for cabin guests. They are not to be brought outside or to the beach.
Phones: We are located in the woods and your cell phone may not work at our resort (although we do get good ATT and Verizon service here).
WIFI: We do have high-speed wifi available in the main area of the resort grounds around the cabins. That being said, the resort is about relaxing and enjoying the Northwoods - so some IP addresses and websites may not be available. The password is posted in each cabin, the Lodge Room, and at various other locations around the resort.
Campfires and Firewood: All firewood must be purchased on-site to ensure firewood is not contaminated with pests or diseases. We enforce all local burn bans. Please do not cut down any trees or limbs - we are trying to preserve the national forest. All our cabins and campsites have fire rings and there is firewood for sale (self-serve) at our store at the gray rec building. Each week-long cabin rental receives a complimentary bundle of firewood upon check-in.
This property is privately owned. The renter accepts renting privileges with the understanding the he/she does hereby release Coadys’ Point of View Lake Resort (Coadys Point of View LLC), its officers and employees of all liability for loss or damage to property and injury against claims resulting from loss or damage to property or injury to the person of any member of the family or guest of the registered renters arising out of the use of resort facilities.